Shipping policy
At VIVA Rugby Apparel, we strive to deliver high-quality products efficiently. Please review our shipping policy to understand processing times, shipping options, costs, and delivery expectations.
1. Order Processing Time
- Standard Processing: Orders are typically processed within 2-5 business days (Monday–Friday, excluding holidays).
- High-Demand Periods: Processing may take up to 7 business days during peak seasons, special promotions, or sales events.
- Custom Orders: If your order includes customized or made-to-order items, processing times may be extended. Any delays will be communicated via email.
2. Shipping Methods & Delivery Timeframes
We offer multiple shipping options based on location and budget:
Domestic Shipping (USA)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Based on carrier rates |
| Express Shipping | 1-3 business days | Based on carrier rates |
- Delivery times begin after order processing.
- Rural areas may experience longer delivery times.
International Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard International | 10-30 business days | Varies by country & carrier |
| Expedited International | 5-15 business days | Based on carrier rates |
- International shipments may experience customs delays beyond our control.
- Customers are responsible for any import duties, taxes, or customs fees.
3. Shipping Costs & Free Shipping
- Calculated at Checkout: Shipping costs are based on package weight, destination, and selected shipping method.
- Free Shipping Offers: We may offer free shipping promotions. These will be clearly stated on our website when available.
4. Order Tracking
- Once your order ships, you will receive a confirmation email with tracking details.
- Tracking updates may take 24-48 hours to reflect on the carrier’s system.
- If your tracking status has not updated after 5 business days, please contact us at vivarugbyconnect@gmail.com.
5. Address & Delivery Issues
- Incorrect Addresses: Customers are responsible for entering the correct shipping address. If an order is returned due to an incorrect address, additional shipping fees will apply for reshipment.
-
Lost or Stolen Packages:
- If your package is marked as "Delivered" but you did not receive it, please check with neighbors or your local postal office.
- VIVA Rugby Apparel is not responsible for lost or stolen packages. Please contact the shipping carrier to file a claim.
- Returned Packages: If a package is undeliverable and returned to us, we will contact you to arrange reshipment at your expense.
6. Customs, Duties, and Taxes (International Orders)
- International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- We do not control these charges and cannot predict their amounts.
- If customs clearance causes a delay, VIVA Rugby Apparel is not responsible for extended shipping times.
7. Delayed or Missing Shipments
- If your order has not arrived within the expected timeframe:
- Check the tracking details.
- Contact the shipping carrier for updates.
- If the issue persists, email vivarugbyconnect@gmail.com for assistance.
8. Damaged Packages
- If your order arrives damaged, please email vivarugbyconnect@gmail.com within 7 days of delivery with:
- Photos of the damaged item(s)
- Photos of the packaging
- Your order number
- We will assess the damage and provide a resolution, which may include a replacement or refund.
9. Holiday & Peak Season Shipping
During high-demand seasons (Black Friday, holidays, or major sales), order processing and shipping times may be longer. Please place your orders early to avoid delays.
10. Contact Us
For any shipping-related questions, please contact us at vivarugbyconnect@gmail.com.
By placing an order with VIVA Rugby Apparel, you acknowledge and agree to this Shipping Policy.