Refund policy
VivaRugbyShop Return Policy
At VivaRugbyShop, we are committed to providing high-quality gear for rugby enthusiasts. If you are not completely satisfied with your purchase, please review our return policy below.
Returns & Exchanges
- Eligibility: Items may be returned or exchanged within 30 days of the delivery date.
- Condition: Products must be unused, unwashed, and in original packaging with all tags attached.
- Items that are worn, damaged, or altered after purchase will not be accepted.
- Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items
- Clearance or final sale items
- Customized or personalized items
- Gift cards
Refunds
- Refunds are issued to the original payment method within 5–10 business days after the return is received and inspected.
- A restocking fee of up to 15% may be applied to eligible returns.
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
- To request a different size or color, please return the original item for a refund and place a new order.
Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the issue
- We will provide a replacement or full refund, including shipping costs
Email: Customer.Support@vivarugby.com
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service, as VivaRugbyShop is not responsible for lost returns.
How to Start a Return
To initiate a return, don't hesitate to get in touch with us at:
Customer.Support@vivarugby.com
Include your order number and reason for return, and we will provide further instructions.
By purchasing from VivaRugbyShop, you agree to this return policy. We reserve the right to update or modify this policy at any time.